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Übersicht > Intrexx Professional: General Questions > Checking if tooltip form is already open - Is this possible in Intrexx 7?

Checking if tooltip form is already open - Is this possible in Intrexx 7?

Hello all

I have a table showing all our service tickets and I would like a way to stop 2 people opening the same ticket at same time.

I not sure if there is a setting in Intrexx that give warning that another user is working on the ticket or if this is something I will have to try doing with Javascript.
Any advise is very much appreciated

Thank you in advance
23.06.2016 07:04 von Siobhan
Hi,
One thing which is comming to my mind:
1. additional boolean column in db (e_flag)
2. create a process to set the flag true and anothe to set the flag false
3. on edit page you need a velocity on initialization. first you need to check if the flag is set to flase, if yes then start background proces to set it to true, if now send a message to user that it is edited by someone
4. on save you need to start process wich set the flag to false

There can ba also a problem that someone open ticket and not save it but just close. But if it is a modal tooltip, you can disable x button to close it and create "cancel" button with javascript which start process in background.

Similar solution - you can create a table with locked records, then you need just add record it to this table and remove it later.

Best regards
rhnn
24.06.2016 06:53 von rahn
There can ba also a problem that someone open ticket and not save it but just close. But if it is a modal tooltip, you can disable x button to close it and create "cancel" button with javascript which start process in background.

I like this option.. thanks for your help
24.06.2016 07:14 von Siobhan
there are a lot discussions on the forum about thsi checkin/checkout function and all come to the same answer, you can't handle all cases.

What if the user just closes the browser? Then the record is blocked forever.
24.06.2016 11:22 von falkh
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